Temporary Update to Cancelation Policy at Chic Event Rental

Posted on March 16th, 2020 by Chic Event Rentals

Chic Event Rentals (486 Lighthouse Avenue in Monterey) wanted to provide you with an update on how we are responding to the novel coronavirus and COVID-19. As always, the health and safety of our clients and employees is at the top of our priorities.

With that said, we will be following the CDC’s guidelines on how to keep a healthy workplace for both our employees and clients. This includes, but is not limited to, providing hand sanitizer on our trucks, disposable gloves for our staff handling rented items and trash, and asking sick employees to stay home. We will also be taking the proper steps in keeping our showrooms clean by constantly sanitizing high touch areas.

In addition, we wanted to provide you with information regarding our cancellation policy. This week, the governor suggested all large gatherings be canceled and this caused many events to cancel very last minute. Since this is something that impacted our local community and partners very quickly, we wanted to help all we could and allowed cancellations that went against our company’s current policy.

Moving forward, we will be implementing our cancellation policy with a slight change. Now until April 30, 2020, we will allow any paid deposits to be transferred to any event taking place this year.

See the following for our cancellation policy:
**Canceling within 3 days of delivery or will call pick up - customer will be responsible 100% of the total rental.
**Canceling within 3-6 days of delivery or will call pick up - customer will be responsible 75% of the total rental.
**Canceling within 7+ days of delivery or will call pick up - customer will be responsible 50% of the total rental.

More Info

Comment with Facebook